You have a superpower — turns out you had it all along! Meet Louis Gravance
Show Notes
Louie Gravance is the author of Service is a Superpower and a speaker on corporate culture and customer service. He has designed multimillion dollar trainings for companies like Bank of America, ING Financial, Choice Hotels, and Nikon. He began his career as a child actor and appeared in national TV commercials. He created one of the most iconic ‘Streetmosphere’ characters at Disney’s Hollywood Studio as an interactive performer. With Disney world he designed service training programs for Disney Institute and Traditions. He delivers keynotes and service training programs for global brands.
Storymaven Takeaways
“You always had it in you Dorothy.” You’ve always had a brand, even when your brand was joined with a larger brand when you were or are an employee at a company. In this new era you need to be aware of and access your personal brand story.
See yourself through the eyes of those who value your work. Reconnect with people and institutions where you have been successful.
How do people (customers) feel because of what service I offer? What is it that I bring people through my company and service?
Use the wheel of Story, Language, Behavior, Recognition to create a path to customer service and brand excellence.
Understand the difference between job and task. Your job is who you are, what impact you have while your task is what you are doing whether typing data or making pizza.
Marry the product with a story and you have the difference between a wand and a stick.
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